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Tag Archives: patient
Nudging patients
Last week I was working with the Accidents and Emergency dept of a busy London hospital. One of the improvements we were discussing was a ticketing system so patients had some sense of being in a queue, not being forgotten, … Continue reading
Behaviour research example: Nudging A&E patients
Challenge: Understand reasons for patients coming to A&E insted of using their GP and ways to affect that behaviour Our approach: visit A&E waiting room, interview patients and staff, observe behaviour A few of our recommendations to encourage better choices … Continue reading
Posted in Case studies, Public sector, Society
Tagged A&E, behaviour, NHS, nudging, patient
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