Category Archives: Public sector

Stimulating Demand for Learning for low-skilled Adults

Posted on April 26, 2011 by catherine

This extensive qualitative study with adults in Staffordshire and Stoke-on-Trent looked for ways to understand their lack of qualifications and what it would take to encourage them to take up some form of training or learning. See full report pdf … Continue reading →

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Strategy development: scenario planning for NHS

Posted on April 20, 2011 by catherine

As part of an Innovation drive with Dept of Health and health / social care partners and providers in Eastern England, Customer Intepreter helped to develop and run a 2 day scenario planning workshop for this diverse group. This short video explains … Continue reading →

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Behaviour research example: Nudging A&E patients

Posted on April 5, 2011 by catherine

Challenge: Understand reasons for patients coming to A&E insted of using their GP and ways to affect that behaviour Our approach: visit A&E waiting room, interview patients and staff, observe behaviour A few of our recommendations to encourage better choices … Continue reading →

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Behaviour research example: library non-users

Posted on April 5, 2011 by catherine

Challenge: Understand reasons for current low usage of libaries among adult learners and recommend ways to increase Our approach: visit many libraries, talk to staff, watch behaviour, focus groups with  users and non-users A few of our recommendations to encourage … Continue reading →

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