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Category Archives: Case studies
4 top tips for a community organisation
I was recently asked by a community organisation for my top tips to how they should be structured based on my personal views, Bold Vision, business / third sector / life experience. I decided to share them here… 1. If people don’t … Continue reading
Plus ça change… is Change Management more of the same?
The more things change the more they stay the same goes the saying. Yet Change Management is a growth industry and fretting about change a constant source of debate. The first change management program I was involved with affected the … Continue reading
Posted in Employees, blog
Tagged change management, cultural change, employee research, employees
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Stimulating Demand for Learning for low-skilled Adults
This extensive qualitative study with adults in Staffordshire and Stoke-on-Trent looked for ways to understand their lack of qualifications and what it would take to encourage them to take up some form of training or learning. See full report pdf … Continue reading
Posted in Public sector, Publications
Tagged adult learning, low-skilled, Staffordshire, Stoke-on-Trent
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Corporate Social Responsibility – does it make any difference?
In this paper I suggest a 4 step process to tackle the elusive issue of measuring the impact of your CSR program and compare 2 different approaches – the audit and the anecdote. Understand why you are doing CSR Check … Continue reading
Posted in Publications, Society, Strategy
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Strategy development: scenario planning for NHS
As part of an Innovation drive with Dept of Health and health / social care partners and providers in Eastern England, Customer Intepreter helped to develop and run a 2 day scenario planning workshop for this diverse group. This short video explains … Continue reading
Posted in Public sector, Publications
Tagged health, planning, scenarios, strategy, workshop
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Behaviour research: the new generation leader
Challenge: to identify effective leadership styles and cross-reference with male / female strengths Our approach: on-line mega-focus group run on the Synthetron platform, then online questionnaire. NB Customer Interpreter is the sole provider of Synthetron crowdsourcing software in the UK. … Continue reading
Posted in Case studies, Employees, Publications, Society
Tagged Aspire, gender, insightful, leadership, management, public report
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Behaviour research example: retaining female employees
Challenge: Understand reasons for much lower retention levels of female employees in a professional services organisation Our approach: Interviews with junior and senior male and female employees and male and female clients A few of our recommendations to encourage better … Continue reading
Behaviour research example: Nudging A&E patients
Challenge: Understand reasons for patients coming to A&E insted of using their GP and ways to affect that behaviour Our approach: visit A&E waiting room, interview patients and staff, observe behaviour A few of our recommendations to encourage better choices … Continue reading
Posted in Case studies, Public sector, Society
Tagged A&E, behaviour, NHS, nudging, patient
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Behaviour research example: library non-users
Challenge: Understand reasons for current low usage of libaries among adult learners and recommend ways to increase Our approach: visit many libraries, talk to staff, watch behaviour, focus groups with users and non-users A few of our recommendations to encourage … Continue reading
Posted in Case studies, Public sector
Tagged adult learner, ethnographic, library, MLA
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Customer Interpreter and Social Responsibility. 9th in UK
Marketing and market research consultancy Customer Interpreter Ltd was set up in 2002 to bridge gaps between organisations and their customers. In this year’s BiTC Percent Club awards they have shown that it is also possible for small businesses … Continue reading